Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a LumenRadio Support request from the options provided.
Technical support
Need help using, configuring, or troubleshooting? Select this to request assistance.
Required fields are marked with an asterisk*
{"xsrfToken":"91e4a8b27fee71c847a54d5089765834688c2dc1_lout","branding":{"id":"1","key":"ls","name":"LumenRadio Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#909e2c","headerLinkHoverBGColor":"#909e2c","headerBadgeColor":"#909e2c"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"LumenRadio Tech Support","userInitialAnnouncementHeader":"Tip: Create an account before posting","userInitialAnnouncementMessageWiki":"<p>By creating an account it is easy to log in and keep track of your tickets, even if you would miss a notification. It is also possible to share tickets with your colleagues in your organisation.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"LumenRadio Tech Support","announcementHeader":"Tip: Create an account before posting","announcementMessage":"By creating an account it is easy to log in and keep track of your tickets, even if you would miss a notification. It is also possible to share tickets with your colleagues in your organisation.","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3c434e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fc9ed403-f567-4d33-b72d-d2bdfc6a9db7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTA1Nzk1Zi0zZjQ5LTQ0NzEtYjRmZC1iYjJkOTRlOTBmMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZjOWVkNDAzLWY1NjctNGQzMy1iNzJkLWQyYmRmYzZhOWRiNyI6WyJyZWFkIl19LCJleHAiOjE3NzEwNDM2NTgsIm5iZiI6MTc3MTA0MzA1OH0.0DYt6y_RPjvMBZnln8LqaGY23QlDSgx-3rS4Mw248cw&client=ca05795f-3f49-4471-b4fd-bb2d94e90f11&height=300&mode=fit","bannerMediaApiFileId":"fc9ed403-f567-4d33-b72d-d2bdfc6a9db7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ls","projectId":11806,"serviceDeskId":1,"name":"LumenRadio Support","description":"<p>Welcome! You can raise a LumenRadio Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11900,"iconUrl":"https://lumenradio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11900","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing so we could get it fixed.</p>","icon":11910,"iconUrl":"https://lumenradio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11910","groups":[1],"key":""},{"id":"8","name":"RMA Request","descriptionHtml":"","callToAction":"RMA Request","introHtml":"<p>Have your product, against all odds, failed? Select this option to request a return.</p>","icon":11906,"iconUrl":"https://lumenradio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11906","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11945,"iconUrl":"https://lumenradio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11945","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11932,"iconUrl":"https://lumenradio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11932","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help using, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11925,"iconUrl":"https://lumenradio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11925","groups":[1],"key":""},{"id":"18","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"<p>Raised request from email</p>","icon":11926,"iconUrl":"https://lumenradio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11926","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,8,5,6,7,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTA1Nzk1Zi0zZjQ5LTQ0NzEtYjRmZC1iYjJkOTRlOTBmMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTgwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwNDQyNTgsIm5iZiI6MTc3MTA0MzA1OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Fdgx2qdfAd_2pYkJ5E_N364WGPQlI4P0I2ycs6_920E","targetCollection":"upload-project-11806","endpointUrl":"https://api.media.atlassian.com","clientId":"ca05795f-3f49-4471-b4fd-bb2d94e90f11","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":11806,"issueType":{"id":"10101","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help using, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":11925,"iconUrl":"https://lumenradio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11925","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarise your question or problem.","descriptionHtml":"<p>Summarise your question or problem.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Provide further details and/or information.","descriptionHtml":"<p>Provide further details and/or information.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Which product are you requesting support for?","description":"Select the category of product(s) for your question.","descriptionHtml":"<p>Select the category of product(s) for your question.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10455","label":"AirGlow","selected":false,"children":[]},{"value":"10404","label":"CRMX","selected":false,"children":[]},{"value":"10403","label":"MiraOS","selected":false,"children":[]},{"value":"10402","label":"Public website","selected":false,"children":[]},{"value":"10471","label":"W-BACnet","selected":false,"children":[]},{"value":"10475","label":"W-DALI","selected":false,"children":[]},{"value":"10473","label":"W-DMX","selected":false,"children":[]},{"value":"10467","label":"W-Modbus","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2026-02-14T05:24:18+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTA1Nzk1Zi0zZjQ5LTQ0NzEtYjRmZC1iYjJkOTRlOTBmMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTgwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwNDQyNTgsIm5iZiI6MTc3MTA0MzA1OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Fdgx2qdfAd_2pYkJ5E_N364WGPQlI4P0I2ycs6_920E","targetCollection":"upload-project-11806","endpointUrl":"https://api.media.atlassian.com","clientId":"ca05795f-3f49-4471-b4fd-bb2d94e90f11","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}